#4: Preparing for the Unprecedented through Value Driven Leadership

In episode #4, our guest Teri Fontenot takes us inside the mindset of a Healthcare Leader during times of crisis – as she shares some of her own experience during Hurricane Katrina as the CEO of Woman's Hospital in Baton Rouge, Louisiana. Teri now serves as director at numerous state and national healthcare boards after 23 years of experience at Woman’s Hospital. Teri also explains the importance of value driven leadership and provides recommendations to leaders who are in the thick of this crisis right now.

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Chapters

• 7:02 Leadership Lessons from Katrina: Using common sense to take care of what needs to happen without waiting for orders or direction.
• 18:37 Value Driven Leadership: The difference between a value driven and a directions driven approach to leadership.
• 38:30 Commonality of purpose: How the COVID-19 crisis has accelerate the ability for people to unite and align against a common enemy.
• 43:07 Standardization is the enemy: People have lost their identity and been dying inside.
• 46:59 “Why does healthcare require personalization? Every patient that comes in the door is an example of personalization.”
• 51:35 Celebrate the small wins: Recommendations for leaders who’re in the thick of this crisis right now.
• 1:00:55 Be comfortable with change: Leaders who aren't risk tolerant are going to struggle more during crisis.
• 1:13:46 Digital Transformation: How our recent changes are impacting compositions of boards.