Personalization Outbreak

#31: The New Currency for Leadership

May 24, 2021 Glenn Llopis Season 2 Episode 31
Personalization Outbreak
#31: The New Currency for Leadership
Chapters
Personalization Outbreak
#31: The New Currency for Leadership
May 24, 2021 Season 2 Episode 31
Glenn Llopis

In this episode we discuss the post pandemic challenges in the workplace and the marketplace – and why the new currency for leadership of the future is continuous learning. We also debate why great standardized processes often sets us free for creating more personalized outcomes and how to mitigate the risks of technology in organizations to ensure that it respects the need for human connection.

 Our guest, Cathy Bessant is the Chief Operations and Technology Officer at Bank of America.

Show Notes

In this episode we discuss the post pandemic challenges in the workplace and the marketplace – and why the new currency for leadership of the future is continuous learning. We also debate why great standardized processes often sets us free for creating more personalized outcomes and how to mitigate the risks of technology in organizations to ensure that it respects the need for human connection.

 Our guest, Cathy Bessant is the Chief Operations and Technology Officer at Bank of America.